LIMITED WARANTY FOR SPECIFIC PRODUCTS SOLD BY ADRETT HOMES

Please read this warranty policy. Ensure you keep your purchase receipt (or invoice) for your product to enable you to proceed quickly in the event of Warranty Service.

*Adrett Homes provides One year limited repair/replacement warranty on the products sold by it.
*Adrett Homes Warranty conditions do not super seed product specific Warranty conditions which is given in detail with each product. Warranty & the conditions laid down by specific manufacturing companies shall prevail over the Warranty provided by Adrett Homes.
*It is required the customer has to bear the cost of courier or postage to and fro from our office or from the locations of the vendors (in US or anywhere in the world). Adrett Homes shall not pay for any courier/postage charges to the customer.
*Warranty Void if the seal is Missing or Tampered with.
*Adrett Homes warrants to the original purchaser only, that the product is free from defects in material and workmanship under normal domestic use and authorizes free service during the stated warranty period at any Authorized Service Center only, if applicable.
*All Parts, except external casings, are warranted and will be repaired or replaced at the sole judgment of the Adrett Homes.
*Normal customer maintenance, that may be described in the owner's manual, is not covered by the warranty and must be performed by the customer.
*The warranty covers Adrett homes products if purchased and used within the geographical boundaries of India through our authorized Reseller/Dealer.
*This warranty assures you, repair/replacement of the defective product with a similar product range available with Adrett Homes within one year from the date of sale mentioned in the card.
*Warranty is provided at our repair center in New Delhi, and the products shall have to be brought/arranged to be sent to our office through any of customer's authorized representative.
*Adrett Homes will not be responsible for labor costs of removal or reinstallation of Product.
*All disputes are subject to the jurisdiction of The Delhi High Court.
*This warranty does not cover if the product had been tampered with or had been handled by a person other than the authorized dealer/Certified Installer of Adrett Homes.
*In case of incomplete warranty card, i.e., ( no mention of date of sale, absence of dealers sign, date and seal or expiry date ) then the warranty cease to be in force.
*In case of an absence of an authorized dealer in a state and there arises an unlikely event of defect, customers should get in touch with the company directly along with the photocopy of their warranty card.
*This warranty covers only the Adrett Homes Products.
*In no event will Adrett Homes be responsible or liable for loss or damage during transit. Once the goods are passed onto the carrier, responsibility for the goods passes onto the buyer. The carrier's terms and conditions take effect upon dispatch, and supercede AV Wholesale terms and conditions. Insurance liability is therefore that of the buyer.
*Under any circumstances, our liability, if any would not be beyond the cost of the product/solution we sold. We shall not be liable to pay any other charges or compensation on any account, what so ever it may be.
* This warranty does not cover any defect arising due to
1. Improper or unprofessional workmanship at the dealer end or by the person installing the product, example of one such giving improper input other than what the product had been designed to withstand for, using improper tools, damaging or defacing the physical attributes of our products.
2. Performance variations arising due to passage of time, sustained usage and climatic conditions.
3. Any extraneous particles entering the product or damaging its physical property like water, dust, soil, burr or extreme temperature.
4. Any technical fault reason on account of poor or faulty supply by electricity supply companies or telecom companies.
4. Any incidental expenses towards transportation and installation etc.
5. Defects arising due to Acts of God.

In the event the product, or any defective parts, are returned to the Authorized Service Center, a copy of your purchase receipt (or invoice) must be enclosed to be a valid warranty. Such equipment or parts must be sent to the Authorized Service Center within 7 days of the defect being found, otherwise the purchaser will be responsible for repair or replacement costs. After the repair (or replacement), the unit will be available for collection by the owner or it will be returned to the owner. The Warranty does not cover freight or insurance. In all cases of in-transit damages or loss, a claim must be filed against the carrier by the purchaser. Your may send an e-mail to care@adretthomes.com for more information or call Adrett Homes at +91 - 11 26510103 or fax at 011-26536641 or Post to: Authorized Service Center, Adrett Homes, 30A, Ist Floor, Hauz Khas Village, New Delhi - 110016 INDIA. Adrett Homes would revert back to you with in 48 working hours.

Under any circumstances, Adrett Homes' liability shall be limited only upto the depreciated value of the products purchased and Adrett Homes shall not pay for any damages, claims etc. arising on account of failure of any product for whatsoever reason it may be.

Additional Terms for Extended Warranty

Extended warranty does not apply to rental or any other commercial use. Extended warranty is not transferable to any subsequent purchaser or refundable if the product is sold during the life of the program.

LIMITED WARRANTY FOR HAI PRODUCTS

HAI warrants that products manufactured by HAI under the HAI brand name (“Product”) sold in the USA will be free from defects in material and workmanship for the time periods indicated below, whichever is shorter:

• OmniPro and OmniPro II: three (3) years from installation or 42 months from manufacture date
• Omni, Omni II and OmniLT: two (2) years from installation or 30 months from manufacture date
• Thermostats, Accessories: two (2) years from installation or 30 months from manufacture date.

HAI’s obligation under this Limited Warranty is limited to the repair or replacement, at HAI’s option, of Product that fails due to defect in material or workmanship. HAI reserves the right to replace Product under this Limited Warranty with new or remanufactured product. HAI will not be responsible for labor costs of removal or reinstallation of Product. The repaired or replaced Product is then warranted under the terms of this Limited Warranty for the remainder of the Limited Warranty time period or ninety (90) days, whichever is longer.
This Limited Warranty does not cover PC-based software products.
HAI is not responsible for conditions or applications beyond HAI’s control. HAI is not responsible for defects or problems as a result of such conditions or applications. Such conditions include damage to Product while outside of HAI’s possession, by its improper installation, including failure to follow written Installation and Operation instructions, normal wear and tear, catastrophe, fault or negligence of the user or other problems external to the Product.

THE EXCLUSIVE REMEDY WITH RESPECT TO ANY AND ALL LOSSES OR DAMAGES RESULTING FROM ANY CAUSE WHATSOEVER SHALL BE REPAIR AND REPLACEMENT, AS SPECIFIED ABOVE. HAI SHALL IN NO EVENT BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES WHETHER BY NEGLIGENCE OR OTHERWISE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
THE FOREGOING LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, AND NO PERSON, (INCLUDING ANY AGENT, DEALER OR REPRESENTATIVE OF HAI) IS AUTHORIZED TO MAKE ANY REPRESENTATION OR WARRANTY CONCERNING PRODUCT EXCEPT TO REFER ORIGINAL PURCHASER TO THIS LIMITED WARRANTY. ANY IMPLIED WARRANTIES (INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE) ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.

RETURN FOR REPAIR POLICY FOR HAI

When you have an HAI product that requires a repair you will need to fill out a Return Authorization (RA) Request Form. All equipment returned for repair must have a RA Number. To obtain this number either fax a completed RA Number Request Form to HAI at (504) 253-2958, call our RA Request Line at (504) 736-9810, ext. 3, or send an e-mail to ra@homeauto.com. Any RA Number Request Form sent via fax will receive an acknowledgement within 8 working hours after receipt. Alternatively you may contact care@adretthomes.com for more information.

The following information is required for RA Number requests:
Company Information
Include company name, complete address, and a point of contact with phone and fax number.
Product Information
Include the product part number, serial number, date code and reason for return. If you cannot determine any of this information, please have the product with you or near you when you call to receive your RA Number.
Return Service
Include the repair service: Normal or Expedited (additional charges apply), and the method of return shipping (note ground shipping is included, whereas shipping and handling charges will apply for all other shipping options). All charges must be paid in advance with a credit card.
Incomplete information will delay the RA Number issuing process.
If product is not returned to HAI within 60 days of RA Number issuance, the RA will expire and a new RA Number must be obtained. Returned products must be carefully packed, with the RA Number clearly written on outside of package, and returned freight pre-paid to:

Home Automation Inc., 4330 Michoud Blvd., New Orleans, LA. 70129

Please obtain an RA Number before returning a package to HAI. HAI will not accept any package for repair that does not have an RA Number. If the product is out-of-warranty or if the warranty has been voided, then a credit card will be required to secure the repair. You will need to provide this credit card number to an HAI representative at (504) 736-9810, extension 3.

Repair Status
To find out the status of a repair, including method of return shipping and/or shipper tracking numbers, e-mail us at support@homeauto.com or call us at (504) 736-9810, extension 3. We will need your name, company name, and RA#. Alternatively, you may contact us at care@adretthomes.com or call at 011-26510103 for the updated information.